Listening is a critical skill. It helps build trust, foster open communication, and offers valuable insights into an organization’s strengths and challenges. Last quarter, I embarked on a Listening Tour, visiting your Credit Union’s branches to meet our Members. Here are some things you shared, and what we’ve done with the information. Read more.
Like the seasons, our economy goes through cycles, but unfortunately these aren’t as predictable as “spring follows winter.” During an adverse cycle, like the high inflation we’re experiencing, we can’t eliminate the pain but can take measures to mitigate its impact. Cutting back on discretionary purchases, like a few less Starbucks, or keeping the old phone six months longer is a great start.
These days, as you might imagine, the Credit Union spends a lot of time trying to help our member-family address the immediate effects of inflation. Today I’d like to focus on this, and also touch on how we keep our eye on the longer-term: how we help members plan for a financially independent “happily ever after.” Also, a bit of news on a big initiative we’re working on for you.
I was thinking that on any given day, if many of you chose, you could spend the best part of your time online – reading, texting, checking posts, binging on the latest streaming recommendations, and doing Wordle of course.
