You’ve been checking your app for updates. Wondering when Zelle® was coming back.* Asking us about mobile deposit availability. We heard you. And now the upgraded digital banking experience is live.
This isn’t a redesign for the sake of a redesign. The upgraded FIG Credit Union digital banking platform and app include changes based on Member feedback about what was missing, what was clunky, or what would make digital banking easier. So, before we walk you through what’s new, here’s the most important part: your account numbers, login credentials, and available account history are not changing as part of this upgrade. Same account numbers. Same login credentials you already know. Available balance and transaction history will be accessible when you log in. What’s different is what you can do once you’re in.
What you need to do right now
If you haven’t visited our new digital banking platform yet, consider taking these steps before or during your first login.
- Confirm your contact info is current. The upgraded platform will send you a one-time verification code on your first login. If the mobile number or email on file is outdated, the code won’t reach you. Log in now to confirm.
- Review your Pay-A-Person payees and scheduled payments. If you use Pay-A-Person, note any payees and recurring payments you will need to set up again in Zelle®.
- Quicken or QuickBooks user? Take a few steps to keep your books accurate through the upgrade. Learn what to do at figfcu.org/quicken-quickbooks.
- Look for the app update in the app store. The app is getting a new look as part of the upgrade. If you don’t have automatic updates turned on, search for it in the App Store or Google Play and install it. It will be labeled FIG Credit Union.
Moving money finally moves at the speed of your life.
Sending money to a family member shouldn’t require extra steps. Zelle® is back, so you can send and receive money with friends, family, and others you trust who are enrolled with Zelle® at participating U.S. financial institutions, all from your FIG Credit Union app. Zelle® is for personal use only and is not intended for business transactions. Availability, eligibility, transaction limits, and timing may vary.
If you need to wire money, you may be able to initiate eligible domestic and international wire requests in the app, subject to authentication, approval, cutoff times, applicable fees, available funds, and other terms.
Expecting money? Incoming Real-Time Payments may post in seconds in many cases when sent by a participating financial institution and otherwise eligible under RTP® Network requirements. Real-time payments send is expected to be available in the future.
The features you asked for built the way you asked for them.
Deposit eligible checks from your mobile device when mobile deposit is available for your account, Move eligible direct deposits using the available digital tools. Access credit score information inside the app through SavvyMoney, subject to enrollment and SavvyMoney terms. Check your balance from your Apple Watch when the feature is enabled. And behind all of it, fraud monitoring tools are designed to help detect suspicious activity, although no fraud prevention system can prevent every unauthorized transaction.
Your everyday tools, just working better.
Card Controls, Bill Pay, eStatements, Skip-A-Pay, and check reordering—the tools you already reach for are available in the upgraded digital banking experience, subject to eligibility, applicable terms, fees, and service availability. Card management features are now available within the FIG Credit Union app, so you may not need a separate app for those features.
Business digital banking tools are available too.
If you have business banking needs, FIG Credit Union offers business banking services, including checking, savings, money market accounts, and treasury tools, subject to membership eligibility, account approval, product availability, and applicable terms. Zelle® is not currently available to business accounts at Farmers Insurance Federal Credit Union.
Final thoughts.
This upgrade is about FIG Credit Union continuing to improve digital banking based on Member feedback. That’s what “built on belonging, powered by possibility” looks like in practice: practical tools designed to help make everyday banking easier, subject to applicable eligibility, availability, and terms.
Log in now and experience it for yourself. Questions? Visit our FAQ section on our website. Call us at 800.877.2345, chat in the app, or stop by any branch. We’re here, same as always.
This article is provided for educational purposes only and is not intended as financial, legal, or tax advice. Information is general in nature and may not apply to your individual circumstances. Consider consulting an appropriate financial, legal, or tax professional regarding your specific situation.
*Membership eligibility required. Account approval, service eligibility, transaction limits, fees, cutoff times, funds availability, and other terms may apply. See applicable account agreements, fee schedule, electronic services disclosures, and product disclosures for details. Mobile deposit is subject to eligibility, limits, holds, and funds availability. Zelle® is available only for eligible consumer accounts enrolled with Zelle® at participating U.S. financial institutions and is not currently available for business accounts at Farmers Insurance Federal Credit Union. Transactions between enrolled users typically occur in minutes. RTP Receive allows eligible incoming payments only and does not currently support outgoing RTP payments. Federally insured by NCUA. Equal Housing Lender.
