Dear Members,
As we begin a new year, I want to take a moment to reflect on the progress we made together in 2025 and share what’s ahead in 2026.
Coming off a challenging 2024, our focus this year was clear: stabilize, strengthen, and reset our foundation. We did just that. We streamlined expenses, restructured our balance sheet, and returned to profitability, even while operating leaner. We also cleared our National Credit Union Administration exam, a critical milestone in reinforcing our safety and soundness.
At the same time, we stayed focused on you – our Members. We launched our new Zero-Fee Checking account, certified through the national Bank On program. This account is designed for Members looking for simple, accessible banking. We introduced a new line of credit for Farmers Insurance Agent protégés, assigned “books of business” to our frontline teams to deepen personal connections, and restructured our sales incentives to align with Member-first service. We also expanded our community footprint, building new partnerships in Phoenix, Arizona, Kansas, Michigan, and Merced, California, and strengthened our fraud defenses with anti-spoofing technology to help protect you from bad actors.
Now, in 2026, we’re stepping forward with bold momentum.
Our new digital banking platform is launching soon, and Zelle® is returning, offering a more seamless experience across business and personal accounts. Enhanced digital features, like in-app wires and expanded self-service tools, are on the way. We’re also building robust online capabilities for our growing business banking membership, including Positive Pay (automated check fraud detection), treasury tools, and integrated cash management.
This year, we’ll introduce new business deposit products, open a new branch in Burbank, California, and continue expanding our reach across communities and segments to bring the benefits of membership to more people than ever before.
We’re also refreshing our rewards program, streamlining loan applications to deliver faster turnaround times, and launching relationship-based pricing that rewards you for doing more with us.
Throughout 2026, you’ll also begin to see a refreshed brand; modernized, but true to who we are. And at the heart of everything, we’ll be rolling out new core values that reflect the mindset, behaviors, and service culture we believe in.
I’m also excited to announce our new “5×5 vision”—to grow to $5 billion in assets over the next five years. Although this describes success in terms of scale, it’s also about much more, including more value, more access to valuable services, and more opportunity for you.
Thank you for being part of this journey. We’re proud to serve you, and very excited for what’s ahead.
Warmly,
Mirella Reznic
President & CEO
Farmers Insurance Federal Credit Union
